hbaj's Privacy Policy
This document transparently explains how your personal information is collected, stored, and used.
Introduction & Scope
hbaj ("we", "us", or "the platform") is a trusted online gaming platform in Bangladesh. We place the highest importance on our users' privacy. This privacy policy tells you what information is collected when you use the hbaj website (hbaj.mom), how it is processed, and what steps we take to protect your data.
This policy applies to all hbaj services — website browsing, account registration, deposit and withdrawal activities, playing games, and customer support. Continuing to use our platform means you have accepted the terms of this policy.
We never sell your information to third parties. Protecting your privacy is our primary responsibility and we remain firm in that commitment.
What Information We Collect
We collect only the information necessary to run our services smoothly. Below are six main data categories explained in detail:
Identity Information
Your full name, date of birth, national ID number, and other identity-related information provided at account creation. This is required for age verification.
Contact Information
Email address, mobile number, and other details used to communicate with you. This is used to provide customer support and send important notifications.
Financial Information
Transaction details via bKash, Nagad, Rocket, Upay, or bank transfer. We do not store full payment card numbers — only transaction records are kept.
Technical Information
IP address, browser type, device information, access times, and cookie data. This is used to ensure security and improve the platform.
Gaming Activity
Your betting history, win/loss records, game types played, and gaming session duration. This information is analyzed to ensure responsible gaming.
Communication Records
Live chat messages, email conversations, and records of contact with customer support. This helps improve service quality and resolve disputes.
How Your Information Is Used
hbaj uses collected information for specific and legitimate purposes. We do not use your information beyond the purposes listed below:
- Account verification, identity confirmation, and age limit (21+) checks.
- Processing deposit and withdrawal transactions and ensuring the security of financial transactions.
- Providing customer support — responding effectively via 24/7 live chat and email.
- Preventing and detecting fraud, money laundering, and other illegal activities.
- Enforcing responsible gaming policies and identifying problematic gaming patterns.
- Analytics to improve platform performance and user experience.
- Notifying you about important policy changes, security alerts, and account updates.
- Complying with applicable laws and regulations and fulfilling legal obligations.
For marketing communications, we only send you promotional information when you have given your direct consent. You can withdraw this consent at any time.
Data Storage & Security
hbaj uses industry-standard security technology to protect your data. All information stored on our servers is protected by advanced encryption.
Our Security Measures
- SSL/TLS encryption — all data transfers are encrypted
- Encryption at rest for data stored on servers
- Two-factor authentication available
- Regular security audits and vulnerability testing
- Restricted access controls — only authorized staff can view data
- Automatic detection of suspicious activity
We retain your information for as long as your account is active or as needed to provide services. Some information may be kept for a defined period after account closure to meet legal obligations.
Payment information is not stored directly in our systems. Transactions are completed through payment methods such as bKash, Nagad, Rocket, and Upay, and those providers' own security policies apply.
Data Sharing with Third Parties
hbaj never sells your personal information to third parties. However, information may be shared in certain specific situations where it is essential for service operations or required by law:
Service Partners
Game software providers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, and others), payment processors, and technology partners — only the information necessary for service operations is shared.
Legal Authorities
Upon receipt of a court order, legal investigation, or valid request from a government authority, information may be provided in compliance with applicable law. In such cases we provide only what is legally required.
Fraud Prevention
Information may be shared with cybersecurity agencies or financial institutions to prevent fraud and money laundering — but only in accordance with applicable regulations.
Business Restructuring
In the event of a company merger, acquisition, or asset sale, your information may be transferred. In such situations the new entity will be bound to comply with the terms of this policy.
All third-party partners operate under our strict data protection agreements and may use information only for specified purposes.
Cookies & Tracking Technologies
The hbaj website uses cookies to function properly. Cookies are small text files stored in your browser.
Essential Cookies
For maintaining login sessions, security checks, and core platform operations. These cannot be disabled.
Analytics Cookies
To understand user behavior and improve the platform experience. This data is analyzed in aggregate.
Preference Cookies
For your language preferences, display settings, and personalized experience. These save your settings for your convenience.
You can manage cookies by changing your browser settings. However, disabling essential cookies may cause many important platform functions to stop working properly.
Your Data Rights
Every hbaj user holds certain rights over their own information. Your rights are described in detail below:
Right to Access
You can request a copy of the information we hold about you. We will provide that information within a reasonable time.
Right to Rectification
If there is any incorrect or incomplete information in your profile, you can request that it be corrected. Ensuring accurate information is our responsibility.
Right to Erasure
In certain circumstances you can request that your data be deleted. However, some information may need to be retained due to legal obligations.
Right to Restrict Processing
You can restrict certain uses of your information, particularly for marketing communications. We respect your wishes.
Right to Data Portability
You can request your information in a structured, machine-readable format. This ensures your freedom in using digital services.
Right to Object
You can object to the use of your information for specific purposes. We will review every objection seriously.
To exercise any of the above rights, please contact our support team. We will respond to your request within the legally required timeframe.
Protection of Minors
hbaj is an adult platform. This service is operated for users aged 21 and above only. We do not knowingly collect personal information from any minor (anyone under 21).
An age verification process is followed at account registration. If a user is found to be under 21, that account will be closed immediately and any collected information will be deleted.
If you believe a minor is using the hbaj platform, please notify our support team immediately.
Policy Changes & Updates
hbaj may update this privacy policy from time to time. The policy may be revised due to service improvements, legal changes, or changes in business operations.
For significant changes, we will send a notification to your registered email address and/or clearly announce the changes on the website. Continuing to use the platform after changes are made will indicate that you have accepted the updated policy.
We recommend visiting this page regularly so you stay informed about the latest policy. The "last updated" date at the top of the page will always be displayed.
Contact Us
If you have any questions or concerns about this privacy policy, or if you wish to exercise your data rights, please contact our support team. We provide 24/7 assistance.
We provide support in both Bengali and English. Any request relating to your information is taken seriously and resolved in a timely manner in accordance with applicable rules.
To learn more about hbaj's other policies and terms, please visit our Terms & Conditions and Responsible Gaming pages.